Question 1

Who is the Ngaio Toy Library for?

Accepted Answer

Our toy library is run by the community for the community. We welcome new members from anywhere in Wellington with children in their whanau or care. We are open to families, grandparents, or other caregivers.

Question 2

How many toys can I borrow and for how long?

Accepted Answer

As a member, your family can borrow up to seven toys at each session and keep them for up to four weeks.

Question 3

Are you open during school holidays?

Accepted Answer

We are open every second Saturday from 9.30am to 12.30pm, including in school holidays. The library closes for around 6 weeks over summer. See the full schedule of our sessions here.

Question 4

Do you charge for overdue or broken toys?

Accepted Answer

We do not charge fees for overdue or lost toys. We trust our members to return loans on time and with all pieces. 
It's a good idea to take a photo of each toy and its parts when you get home, so you can check you have all the pieces before you return it.
If a loaned item is damaged or lost, please let our librarian know when you return your items. If you find a missing piece at home, we'd be grateful if you could return it to the librarian at the next session.

Question 5

How to pay the membership fee?

Accepted Answer

Please pay your membership fee via bank transfer.

Our bank account details:
Ngaio Toy Library Inc 02-0524-0058182-01

Please use your name as reference.

Toys can only be taken out once the membership fee is paid.

Question 6

How do I borrow a party pack

Accepted Answer

Our party sets range from table & chairs to tableware and cake tins. Simply choose the sets you would like to hire as part of your seven toys allowance the session before your  party.

Question 7

I want to help on the committee. How does it work and how do I get involved?

Accepted Answer

Our committee is a small team of volunteers. We meet monthly for about an hour and a half, and while we have some committee roles, like Chair, Treasurer, Toy Buyer and Secretary, most of our committee members help out as needed and able to. We discuss and distribute upcoming work at our meetings, and loosely keep in touch in-between meetings via our chat.

Question 8

Can I make a recommendation which toys or toy categories to purchase?

Accepted Answer

Absolutely! If you find that any sort of toy is missing in the collection or would need replacement, please email us with your ideas at ngaiotoylibrary@gmail.com

Question 9

A toy on my loan got damaged or lost. What now?

Accepted Answer

Please report any damaged or lost toys, or lost pieces to our librarian when you return the toys. We appreciate your help in keeping our toys safe and enjoyable for others.

FAQ

Frequently Asked Questions